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K-Kore GENERAL TERMS & CONDITIONS

GENERAL TERMS & CONDITIONS

By creating an account you agree to become a client of K-Kore Pty Ltd. You should take time to read the full general client terms of use below to make sure that it fully reflects your expectations.

The term K-Kore Pty Ltd or ‘us’ or ‘our’ or ‘we’ refers to K-Kore Pty Ltd. The term ‘you’ or ‘your’ refers to the website user. • By signing on behalf of a child, the parent or guardian agrees to be responsible for ensuring the child exercises safely, pays their client fees and otherwise follows these Terms of Use. • You understand that classes may be physically strenuous and you voluntarily participate in them with full knowledge that there is risk of personal injury, property loss or death. You agree that neither you, your heirs, assigns or legal representatives will sue or make any other claims of any kind whatsoever against K-Kore or its members for any personal injury, property damage/loss, or wrongful death, whether caused by negligence or otherwise. • Each time you attend a class you represent and warrant that you are in good physical condition and know of no medical or other reason why you cannot or should not do passive or active exercise. • We will provide you with an instructional consultation with a staff member before using the facilities and services which you must attend before use. If you are ever not sure how to operate any equipment properly, please ask a staff member before you use it. • We, including Owners and/or Trainers, reserve the right to restrict clients to a particular class type for safety reasons; and Owners and/or Trainers reserve the right to turn clients away if they do not have the correct medical clearance. • K-Kore in no way responsible for the safekeeping of your personal belongings. • K-Kore does not assume responsibility for any lost or stolen personal property. If you do become the victim of a theft, immediately report it to a K-Kore staff member. • Every possible effort is made to deliver classes and services on time as advertised. However, the schedule is subject to change or cancellation without notice. K-Kore is not liable to refund, transfer or offer compensation of any kind for classes that are late, changed or cancelled for any reason. • Trainers and classes are subject to change without notice. K-Kore reserves the right to cancel classes if necessary. • A minimum of two people are required for a class to proceed. You will be contacted via text, phone or email should a class be cancelled. • Bookings are made online or in the studio. • Payment must be made upon booking, NO exceptions. To book into a class you must either have pre-purchased sessions in your account or pay at the time of booking in the studio. • Out of consideration for the Trainer, other clients, and also for your own safety, the warm-up is an important aspect of each class. Please be aware that if you are more than 5 minutes late for a class, you may not be able to train. • Please cancel your class if you are unable to make it to make your place available for others. If you cancel within the 12 hour window you will lose your class credit and a LATE CANCEL fee of $10 will apply. No exceptions. If you don’t show up for a class and do not cancel a $15 will apply for all clients. Late cancel and no show fees will be charged to the card on file (a valid credit card must be kept on file at all times). • If a class you want is fully booked please sign up for the waiting list. Due to our 12 hour cancellation policy there is movement in the classes. Should a place become available then you will receive either an email or text from us offering you a place in the class. You are under no obligation to take a waitlisted offer, however we do ask that you respond by notifying us if you can attend or not. If you cannot make it, your place will be offered to the next client. Class prices may increase from time to time to reflect increases in costs. • All purchases are final. K-Kore does not offer refunds on services or products for change of mind, injury, illness, change of address or any other reason. Membership and other offers: Our New Client Offer (2 weeks unlimited classes) is only available to brand new clients of K-Kore. You can only purchase the New Client Offer once. The New Client Offer is non-refundable nor transferable and will activate from the date of your first class booking. • Single classes are valid for one month after sale date and 5 class packs expire in 3 months after the sale date. 10 & 20 class packs are valid for 12 months from date of purchase. • All gift cards/certificates are valid for 6 months after the sale date. • The minimum term for Monthly Unlimited memberships are 3, 6 or 12 months. • After this minimum term the membership will automatically continue on a monthly basis until K-Kore is advised by you via email only (info@kkore.com.au) to terminate the membership. Seven days notice is required to process cancellations. • Membership fees will be charged to your credit card or bank account once per month via a third party. If a payment is declined due to insufficient funds, the transaction will fail which requires additional administration and yields additional bank costs. • K-Kore is in no way responsible for additional bank fees that you may incur from your bank. • Bank fees are under the terms and conditions of contractual agreements that lie between you and your bank. • If an auto debit cannot be made for any reason, K-Kore may in its absolute discretion, process payment anytime after the due date upon receipt of sufficient monies in your account. • After the six consecutive week minimum term, membership may be suspended via a written request (via email only) for a minimum of one week (7 days) and a maximum of six weeks (or by negotiation). Suspensions must be made in 7 day increments only. i.e. 1 week, 2 weeks, 3 weeks, up to 6 weeks. K-Kore cannot prorate day usage. Seven days’ notice prior to the suspension date request is required to process the suspension. • If auto-debit payments fail for 2 weeks or more, K-Kore may in its absolute discretion cancel the membership. By booking into a class you automatically agree to the above Terms & Conditions

TERMS & CONDITIONS General Website Terms of Use

This website with URL address https://www.kkore.com.au is owned and operated by K-Kore Pty Ltd, ACN 612 487 340 The term K-Kore Pty Ltd or ‘us’ or ‘our’ or ‘we’ refers to K-Kore Pty Ltd, the owner of the website. The term ‘you’ or ‘your’ refers to the website user. We reserve the right to amend these terms and conditions from time to time. Amendments will be effective immediately upon notification on this Website. Your continued use of the Website following such notification will represent an agreement by you to be bound by the terms and conditions as amended. You must not access or use the Website (a) in a way that violates these terms and conditions, (b) for unlawful activities or purposes, (c) in a way that is fraudulent, inaccurate, false, misleading or deceptive, (d) in a way that violates any applicable law (including, without limitation, applicable privacy laws) or (e) in a way that infringes the rights (including our intellectual property rights) of any other person. Unfortunately, no data transmission over the Internet can be guaranteed as totally secure. Whilst we strive to protect such information, we do not warrant and cannot ensure the security of any information which you transmit to us. Accordingly, any information which you transmit to us is transmitted at your own risk. Nevertheless, once we receive your transmission, we will take reasonable steps to preserve the security of such information. Disclaimer This disclaimer set out in these terms and conditions does not attempt or purport to exclude liability arising under statute if, and to the extent, such liability cannot be lawfully excluded. We do not accept responsibility for any loss damage, however caused (including through negligence), which you may directly or indirectly suffer in connection with your use of this Website or any linked Website, nor do we accept any responsibility for any such loss arising out of your use of or reliance on information contained on or accessed through this Website. You indemnify us and our related bodies corporate and our respective officers, employees and agents against all actions, claims and demands (including the cost of defending or settling any action, claim or demand) which may be instituted against us arising out of a failure by you (or by any person using your password or ID, whether or not you have authorised that person to use your password or ID) to comply with these terms and conditions. Copyright and IP Terms © 2017 K-Kore Pty Ltd K-Kore Pty Ltd takes protection of its intellectual property rights very seriously. Unless otherwise stated, all copyrights, trademarks and other proprietary rights subsisting in www.k-kore.com.au (Site) and content in the Site, services, programs, brochures, flyers, products, text, graphic, photographs, videos, design elements, and all other materials originated or used by K-Kore on the Site or elsewhere are reserved to K-Kore Pty Ltd and where applicable, its licensors. Any such content may be displayed and printed solely for your personal, non-commercial use within your organisation only. You agree not to reproduce, retransmit, distribute, disseminate, sell, publish, broadcast or circulate any such material to any third party without the express written consent of K-Kore Pty Ltd. For the avoidance of doubt, cameras and video recorders are strictly prohibited in any K-Kore studio without the express consent of K-Kore Pty Ltd.

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