K-Kore “Kore” Policies

GENERAL TERMS & CONDITIONS

  • Every possible effort is made to deliver classes on time as advertised, however the schedule is subject to change or cancellation without notice.
  • All classes must be prepaid, all sales are final and classes are non-refundable
  • Class prices may increase from time to time to reflect increases in costs
  • K-Kore does not assume responsibility for any lost or stolen property. Please report any missing items to a K-Kore staff member.
  • Prior to participating in a class you will be required to sign an online waiver through the MindBody site
  • Grip socks are highly recommended for all classes for safety, and are for sale at K-Kore as well as sporting supply stores. If you choose not to wear them, you do so at your own risk of injury.

HOW DOES THE WAITLIST WORK?

  • If a class you want is fully booked please sign up for the waiting list.
  • Due to our 8 hour cancellation policy there is movement in the classes.
  • If a class is full and you would like to be added to the wait list, click on Sign Up and a new window will pop up asking if you want to be added to the wait list. Click “ok” if you do.
  • You can see your wait list schedule on your schedule tab, by clicking on the wait list link on the top right of your schedule page (if you have at least 1 waitlist).
  • You can also cancel your waitlist class from this screen.
  • If a spot opens up, the wait list system will automatically notify you by email of your confirmed spot.
  • If a spot opens up less than 8 hours prior to the class start time, we may contact you via SMS/phone to see if you can make class but obviously this is not an automatic confirmation of a class spot.

CLASS CANCELLATIONS

  • Cancellations/Rescheduling classes need to be made more than 8 hours prior to your class beginning (morning or evenings).
  • We understand sometimes unforeseeable circumstances can arise, but we have to be strict, fair and consistent with all clients therefore NO exceptions will be made.
  • If you cancel within the 8 hour window you will lose your class credit. If you are on an unlimited membership a LATE CANCEL fee of $10 will apply. A no show fee of $15 will apply for all clients. Late cancel and no show fees will be charged to the card on file (a valid credit card must be kept on file at all times).
  • Private and Group sessions have a 24 hour cancellation policy

WHAT IF I’M RUNNING LATE TO CLASS?

  • We get it, that’s life! If you are signed up to a class and are running late, you can still join in UNLESS you are a new student.
  • We require all new students to have a proper introduction to the Megaformer and in that case suggest arriving 10 minutes before your first class.

MEMBERSHIP OPTIONS

  • Our New Client Offer of 3 Classes (valid for 2 weeks) is only available to brand new clients of K- Kore.
  • You can only purchase the New Client Offer once.
  • The New Client Offer is nonrefundable nor transferable and will activate from the date of your first class booking.
  • All single class passes and 5 and 10 class packs expire in three months. 20 class packs expire in 6 months.
  • The minimum term for a weekly membership is 12 consecutive weeks.

 

Please refer to our Terms and Conditions for further details.

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